Field Service Engineer - Dumfries

Field Service Engineer - Dumfries

Key Responsibilities

• blockInstallation and Setup: Install and configure Wi-Fi networks, including routers, extenders and other related equipment.
• blockTroubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance..
• blockNetwork: Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
• blockCustomer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
• blockSite Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate.
• blockMaintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security.
• blockProduct Delivery: Install/Upsell our amazing packages including our 8GB service with the latest ASUS gaming routers.
• blockRun Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.

Skills, Knowledge and Expertise

• blockTechnical Expertise: Strong understanding of Wi-Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
• blockExperience: Previous experience as a Wi-Fi technician or in a similar role. Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
• blockCustomer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
• blockProblem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
• block Education: Technical certifications or training in networking or telecommunications are preferred.
• blockEthernet Cables: Know the colour code of an ethernet cable and be able to make one on request at customer properties.

Why our people love working with us?

• block25 days holiday plus bank holidays
• blockBirthday Day Off
• blockPension scheme that matches your contribution up to 8%
• blockPhone allowance
• blockHealth care cash plan
• blockCycle to work
• blockEmployee assistance programme
• blockPPE and Uniform provided
• blockIT equipment provided
• blockRemote working
• blockDiscounted Gym memberships
• blockRetail offers – discounts from recognisable brands
• blockCompany Events
• blockTravel expenses paid
• blockFree YouFibre broadband if you are within our area, plus friends & family discount.
• blockLife assurance giving you cover of 4 times your basic salary
• blockColleague referral scheme of £500
• blockContinuous development and long-term career prospects
• blockLike what you see? Here’s what happens next:

blockSend us your application via our Careers Site or Job Boards. blockRecruitment screens your application against our essential criteria. blockHear back from us within 2-3 days of application submission with an outcome/next step. blockIf you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group